Resume
Skills and Abilities
- Image creation, testing, deployment and maintenance for massive Mac OS X installations (500+ individual machines) using NetBoot, NetRestore and Apple Remote Desktop.
- Apple desktop and portable hardware repair (earned Apple certification in 2006/2007.)
- Installation and setup of Mac OS X Server systems.
- Planning and instruction of in-depth techology workshops for 30+ attendees.
- Knowledge and familiarity with instructional technology tools including SMART Technologies products: SMART Board, Notebook and AirLiner.
- Familiarity with all major operating systems and common desktop applications (Windows, Macintosh, Linux and UNIX-like systems.)
- Support, troubleshooting and self-directed training services to end users both in-house and on-site.
- Linux server setup and administration (BIND, Samba, Apache, Postfix, Webmin, SSH, VNC, etc.)
- Experienced in PC hardware repair.
- Wired and wireless (802.11) networking, file and printer sharing.
- Familiarity with common office applications and the Adobe Creative Suite.
- Standards-compliant XHTML and CSS with cross-platform, cross-browser testing.
- Interviewing, hiring and training experience.
- Excellent interpersonal skills and ability to help users with varying levels of technical skill.
- Ability to quickly learn and adapt to new technologies and concepts.
- Comfortable working both independently and in teams.
- Expert-level knowledge of digital photography.
- Experience with Canon’s professional 1D series of digital SLR cameras.
- Knowledge of common software for organizing and editing RAW photos, including Aperture, Capture One Pro and Adobe Photoshop.
- Familiarity with AP Style.
- Impeccable spelling and grammar; capable of writing or editing articles, documentation and informational websites.
Education and Training
- Bachelor of Science (Journalism major, Multimedia minor), University of Oregon (2004)
- Apple Certified Desktop Technician (2006)
- Apple Certified Portable Technician (2007)
- Mac OS X Server Essentials v10.4 course; passed corresponding exam (2006)
Work Experience
Technology Support Specialist II, Eugene School District 4J; Eugene, OR (Fall 2008-Present)
Imaged and maintained several hundred MacBook and iBook laptops. Taught technical workshops to as many as 30 staff members at once. Troubleshooting and training for staff and students. Website design and maintenance.
Owner & Head Consultant, David M. Nelson Consulting LLC; Eugene, OR (2008-Present)
Computer consulting, web design, and other tech services. Responsible for all aspects of a small business including marketing, accounting, and customer correspondence.
Senior Macintosh Technician, Quick Ceph Systems; San Diego, CA (2007)
Customer relations and support for orthodontic imaging, diagnostic and treatment-planning software. Interviewing and hiring. Represented company at trade shows. Website maintenance. Wrote and edited documentation. Expanded customer-relations skills and technical knowledge.
Field Service Technician, Computer Stores Northwest (DBA The Mac Store and Mac House Calls); Eugene, OR (2005-2007)
Performed a variety of service and support duties, including frequent onsite appointments with both businesses and consumers, and helped resolve customer-satisfaction issues. In-depth software troubleshooting, wired and wireless networking, cross-platform migration and cooperation, and server setup and maintenance. Built customer-relations skills and expanded technical knowledge.
Technician, NetCorps; Eugene, OR (2004-2005)
On-site and in-shop service of primarily Windows-based computers. Targeted at non-profits and low-income individuals.
Student Library Assistant, University of Oregon Computing Center; Eugene, OR (2003-2004)
Library office position; gained experienced in public service.
Computer Tech, University of Oregon Office of International Programs; Eugene, OR (2001-2004)
Installed new computer software and hardware and supported existing installations in-house for the department. Maintained departmental websites.
Volunteer Work
Edurelief; Eugene, OR (2008-Present)
Provided support and troubleshooting for office computers, including both Mac and Windows systems.
Habitat for Humanity; Eugene, OR (2000)
Assisted in constructing homes for disadvantaged and low-income individuals; some office work.
References
Available upon request. In the interest of their personal privacy, the names and contact information for my references are not published online.
